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PhoneTray FreeFrequently Asked QuestionsPlease note that PhoneTray Free doesn't work when you're online using dial-up -- only PhoneTray Dialup does. Please download PhoneTray Dialup if you have dial-up internet. Q. I have a DSL/Cable modem. Will PhoneTray work for me?Q. Does PhoneTray work with Vonage or other VoIP service?Q. PhoneTray Free doesn't work when I'm online using dial-up. What's wrong?Q. I am getting N/A instead of caller's number for all calls. What can I do?Q. I have Windows Vista and Fix CID button is disabled. How can I use it?Q. PhoneTray Free shows N/A instead of Caller ID for long-distance calls. What can I do?Q. PhoneTray displays names of the callers, but not numbers. How can I fix it?Q. How can I configure zapping / blocking of callers?Q. PhoneTray answers the call but does not play Zap message. Why?Q. What modem do you recommend for PhoneTray Free?Q. Can PhoneTray Free show a second call when I am on the phone?Q. Does PhoneTray work in my country?Q. How to disable PhoneTray Ring Tone?Q. How do I change announcer’s voice?Q. How do I print the Call Log?Q. Is PhoneTray Free really FREE?Q. I have a DSL/Cable modem. Will PhoneTray work for me?A. PhoneTray works with broadband connection, but you need a regular (dial-up) modem because DSL/Cable modems can't detect or answer phone calls. You will need a regular (dial-up) modem connected to your phone line in addition to DSL/Cable modem in order to use PhoneTray. Most computers have internal dial-up modems, look for a phone line jack on the back of your computer. If you have dial-up modem, connect it to the phone line. You will be able use your DSL/Cable modem for internet as you do now, and PhoneTray will be able to process incoming phone calls using dial-up modem. If you have DSL please put DSL filter on the line that goes to your dial-up modem to get reliable Caller ID detection. Back to the list of questionsQ. Does PhoneTray work with Vonage or other VoIP service?A. PhoneTray Free works with VoIP line as with any other phone line. You will need to connect your VoIP line to your regular (dial-up) modem. You will need a regular (dial-up) modem connected to your phone line in addition to DSL/Cable modem in order to use PhoneTray. Most computers have internal dial-up modems, look for a phone line jack on the back of your computer. If you have dial-up modem, connect it to the Vonage phone line. You will be able use your DSL/Cable modem for internet as you do now, and PhoneTray will be able to process incoming phone calls using dial-up modem. Back to the list of questionsQ. PhoneTray Free doesn't work when I'm online using dial-up. What's wrong?A. If you are using dial-up to connect to your internet service provider, PhoneTray Free will not work while you are online. We have another product PhoneTray Dialup designed for dial-up users. Back to the list of questionsQ. I am getting N/A instead of caller's number for all calls. What can I do?A. If you have Caller ID service from your phone company but all incoming calls show up with N/A instead of the caller's number, most likely your modem doesn't support Caller ID when offline (not connected to another modem, e.g. when online with dialup). Unfortunately there are many modems that don't support offline Caller ID. All V.92 modems support Caller ID when online, but offline Caller ID decoding requires additional hardware parts on a modem, and some modem manufacturers do not install them to reduce cost. You can try other Caller ID software to make sure it's a hardware problem. Also you can try to update your modem driver. By default Windows installs generic driver, which may lack Caller ID support. You can find the newest drivers at modem manufacturer's website. If your modem was bundled with the PC, try PC manufacturer's web site. 'Fix CID' feature in PhoneTray can help as well. Click on the PhoneTray icon in the taskbar area in the bottom-right corner of the screen to bring up PhoneTray window. Click the Settings button (third button on PhoneTray toolbar). Click the 'Fix CID' button on the Settings page. PhoneTray will attempt to detect Caller ID command supported by your modem. Back to the list of questionsQ. I have Windows Vista and Fix CID button is disabled. How can I use it?A. Please do the following: Shutdown PhoneTray (right-click on PhoneTray icon in the taskbar area in the bottom-right corner of the screen and select Shutdown from the pop-up menu). Navigate to PhoneTray folder (C:\Program Files\Traysoft\PhoneTray\ by default). Right-click on PhoneTray.exe and select 'Run as Administrator' then click Allow. PhoneTray will start. Go to the Settings screen and click 'Fix CID' button. Back to the list of questionsQ. PhoneTray Free shows N/A instead of Caller ID for long-distance calls. What can I do?A. If PhoneTray displays callers’ numbers for local calls but not for long-distance calls, most likely you have distinctive ringing for long distance calls (sometimes called long distance call notification). Distinctive ringing means that your phone rings differently on long distance calls. Some modems can't decode Caller ID if distinctive ringing is enabled. Please try to disable distinctive ringing. To do that you usually can dial *49 from your phone. If *49 doesn’t work please contact your phone company to find out how to disable distinctive ringing / long distance call notification. Back to the list of questionsQ. PhoneTray displays names of the callers, but not numbers. How can I fix it?A. In some parts of Canada different format of Caller ID information is used. Please download Fix.Zip and run Fix.exe from the archive (on Windows Vista choose 'Run as Administrator'). It should say something like '2 registry entries replaced.' Restart Windows. Please note that this fix is for Windows 2000, Windows XP, Windows 2003 or Windows Vista. It doesn't work on Windows 98 or Windows ME. Back to the list of questionsQ. How can I configure zapping / blocking of callers?A. In order to make PhoneTray zap incoming calls by answering and playing a voice message to the callers you need to configure what type of calls you want to zap. Let say you want to automatically zap all incoming calls from private (blocked) numbers with a message that says to unblock their number. Click on the PhoneTray icon in the taskbar area in the bottom-right corner of the screen to bring up PhoneTray window. Click the Privacy Manager button (second button on PhoneTray toolbar). Click on Private Number in the list. Bellow the list you will see call handling settings for the 'Private Number' calls. Check 'Zap' Call checkbox at the bottom and select Automatically. To select a message that callers will hear click the Zap Message Select button (the one with ... to the right of the 'Zap Message' box) and browse for a Blocked.wav file. You can click Play button to play selected message on your computer speakers. Now PhoneTray should answer all calls from private numbers, play a message and disconnect. If you select Manually instead of Automatically PhoneTray will popup Zap dialog on every incoming call from private numbers. Zap dialog has a button that you can click to zap a call. You should repeat this procedure for all types of calls you want to zap - N/A, Out of Area etc. You can zap specific numbers as well: click Add Number button and type in a number. The number will appear in the list and you will be able to configure it the same way. If PhoneTray answers the calls but doesn't play selected message, most likely your modem doesn't support voice. To check if PhoneTray has detected voice support please click the Settings button. Your modem should be listed in the 'Lines to monitor' list with Ready - Yes and Voice - Yes. If it says No in the Voice column, your modem doesn't support voice. Without voice support PhoneTray will zap the calls but will be unable to play voice message to the caller. Back to the list of questionsQ. PhoneTray answers the call but does not play Zap message. Why?A. If PhoneTray answers the calls but doesn't play selected message, most likely your modem doesn't support voice. To check if PhoneTray has detected voice support please click the Settings button (third button on PhoneTray toolbar). Your modem should be listed in the 'Lines to monitor' list with Ready - Yes and Voice - Yes. If it says No in the Voice column, your modem doesn't support voice. Without voice support PhoneTray will zap the calls but will be unable to play voice message to the caller. If PhoneTray detects voice support, please try to install Speech Engine from the Downloads page. Back to the list of questionsQ. What modem do you recommend for PhoneTray Free?A. We recommend
Hiro V.92 56K External USB Modem, model# H50113
modem for PhoneTray Free. It's a
good modem with Caller ID and voice support. You can order it online from TigerDirect:
$24.99 at TigerDirect. Q. Can PhoneTray Free show a second call when I am on the phone?A. Unfortunately PhoneTray can't show a second call when you are on the phone. Modems support Call Waiting ID only when connected to another modem (for example when online with dial-up). Modems cannot obtain Caller ID when a second call is coming during regular (voice) call. Only expensive telephony boards can do that. Back to the list of questionsQ. Does PhoneTray work in my country?A. PhoneTray should work in any country as long as your modem supports Caller ID standard used in your country. Most modems support US/Canada Caller ID standard. For more information please refer to the Caller ID FAQ. Users in Brazil need IDC Extencao, made by Roldsoft. This device converts Brazilian CallerID signal to US/Canada standard. PhoneTray was reported to work in the following countries: USA, Canada, UK, Australia, New Zealand, Israel, Brazil, Argentina, Chile, Indonesia, Turkey, Austria, Yugoslavia, France, Pakistan, Greece, El Salvador, Guatemala, Honduras, Costa Rica, Nicaragua, Poland, Paraguay, Italy, South Africa, Russia. If you are from a country not listed above and PhoneTray works (or doesn't work) for you please let us know. Back to the list of questionsQ. How to disable PhoneTray Ring Tone?A. To disable ring in PhoneTray please do the following: Click PhoneTray icon in taskbar area in the bottom-right corner of the screen to bring up PhoneTray. Click Privacy Manager button (second button on PhoneTray toolbar). You will see a list of call types (N/A, Private Number, Out of Area, etc.). Click on each call type and uncheck Ring box below the list. PhoneTray has separate settings for each call type so you will have to do it for all of them. Back to the list of questionsQ. How do I change announcer’s voice?A. To change announcer voice please click PhoneTray icon in taskbar area in the bottom right-corner of the screen then click Settings button (third button on PhoneTray toolbar). Click Settings button next to 'Use speech to announce calls' and select another voice. Back to the list of questionsQ. How do I print the Call Log?A. Please try the following: open up My Computer -> Shared Documents -> PhoneTray. Double-click CallLog.csv file. If Windows pop-up is asking you to select which program to open, choose Wordpad. The call log file will open. CallLog will open with Microsoft Excel or Wordpad and you will be able to print the file. Back to the list of questionsQ. Is PhoneTray Free really FREE?A. Yes, PhoneTray Free is FREE for personal non-commercial use. Registration is optional and PhoneTray will continue to work if you don't register. If you use it on a business line we kindly ask you to pay $10 and register it. We try to keep this software free, although we put a lot of time, effort and money into it! Your support will be greatly appreciated. Please show us your support, tell your friends about PhoneTray and register your copy today. Back to the list of questions |
